With a new year upon us, and many of you the lucky recipients of new Cameo 4 Machines compliments of Santa Clause, 😉 we thought we would make a post to address some of our most frequently received questions! Hopefully this helps you jump right into creating amazing things. We’ve broken the questions down into categories, making it easy for you to find what you’re looking for. To begin, below is a quick video listing 4 things to remember about your Cameo 4!
AutoBlade for Cameo 4 Questions
Why does my AutoBlade stay on a setting of zero when the machine attempts to adjust it?
If your AutoBlade remains on a setting of zero after going through the auto-adjustment sequence, please visit https://www.silhouetteamerica.com/faq/solution/blade-concerns for steps on correcting this concern.
It seems my AutoBlade does not stay on the correct depth during the cut job. How can I fix this?
If your AutoBlade does not stay on the correct depth during your job, please visit https://www.silhouetteamerica.com/faq/solution/blade-concerns for steps on correcting this concern.
My AutoBlade does not cut through materials despite being on the correct blade depth setting. What can I do to fix this?
If your blade is not cutting through your material properly, please visit https://www.silhouetteamerica.com/faq/solution/test-cut-feature to make adjustments to your settings. Generally, you may need to raise the blade level by one or two for thicker or denser materials. Always perform a test cut prior to sending your job in order to make sure the adjusted settings are correct.
What happens if you overtighten the AutoBlade?
You may turn the white cap tip of the AutoBlade clockwise to tighten the the AutoBlade by inserting your finger nail in one of the two notches in the white cap and twisting in the appropriate direction. While the white cap should be secure, please refrain from over tightening the cap as this can crack the housing and prevent further proper blade adjustment.
Software and Firmware Questions
Which Silhouette Studio® software edition is required for the Cameo 4?
You must use Silhouette Studio® version 4.3.353 or higher to achieve the best results with the Cameo 4.
How can I update the firmware for the Cameo 4? Do I need an Internet connection?
Please visit https://www.silhouetteamerica.com/faq/solution/cameo-4-firmware-update for information on updating your Cameo 4 firmware. You will need to have an Internet connection in order to obtain the firmware update.
Other Blades with the Cameo 4
How do I use the Rotary Blade?
Please see the video below to address 4 main things to remember when using your Rotary Blade in your Cameo 4.
Do Curio tools work on the Cameo 4?
Stippling and embossing tools designed for the Curio are not currently compatible with the Cameo 4.
Will the Cameo 4 have a stippling or etching blade?
We do not have any further information on additional tools for the Cameo 4 at this time. We appreciate hearing feedback on tools that you would like to see made available.
For basic information concerning the Kraft Blade and Smart Cut Settings, watch this video!
Where can I find material settings for the Kraft Blade?
We are working to address this and add material settings into future software updates. We appreciate your patience and encourage you to continue to update your software as further updates become available.
Does the Cameo 4 cut other brands of vinyl?
The Cameo 4 can cut a wide variety of materials, including many that are not offered by Silhouette. While we do not provide settings or recommendations for other specific brand materials, further information on finding proper settings for various material types can be found at: https://www.silhouetteamerica.com/faq/solution/test-cut-feature.
Please continue to let us know what additional questions you have! We are constantly working on improving our resources and products to help make your creative dreams a reality!
January 4, 2020
My new cameo 4 has been doing the firmware update for 45 minutes is that normal?
January 6, 2020
You may want to contact support if it doesn’t seem to be working– firstname.lastname@example.org
Sandra Dee Renberg
January 5, 2020
Hi are you able to notify me when the additional blades come in for the Cameo 4? And will there be a bundle for all of them? Thank you, Sandra
January 13, 2020
We currently don’t have a notification process, but your feedback is greatly appreciated and we will pass that along! Bundles are sold occasionally for special sales but we can’t guarantee we will have a new blade bundle.
January 6, 2020
Silhoutte Studio came with my Cameo 4. I would lie to purchase the Business edition.
My question is do i have to purchase the Basic, Designer, Designer Plus, to get the Business Edition?
January 13, 2020
No, if you purchase business edition, the additional software features of the lower models are all included!
January 17, 2020
Is there an app to design on for the cameo 4?
January 20, 2020
Unfortunately, there is not currently an app, but we will absolutely pass along your feedback!
January 20, 2020
I am considering purchasing the cameo 4, an upgrade from my original cameo. will I be able to use the files and designs I have saved on my cameo – transfer to the new cameo4?
January 21, 2020
Yes! As long as you keep your same account, all of your designs will remain!
January 22, 2020
Yes! All of the designs you were able to use with your Original Cameo will work with the Cameo 4!
January 25, 2020
I purchased the upgrade to the Designer Edition. I just now realized that if I were to purchase the business Edition that would have been included in it. I have not downloaded the Designer Edition yet. Is there a way to return/exchange it for the Business Edition?
January 27, 2020
Hello Diane! We would be happy to help you with this! Please email in at email@example.com with SM120 in the subject!
March 5, 2020
Hello. May I keep my older Cameo connected to my computer with my new Cameo? How would I use design Studio with it?
March 6, 2020
Hello Toni!If you are wanting to use both machines at the same time you would need the Business Edition of the software: https://www.silhouetteamerica.com/shop/STUDIOBUSINESS or you can just unplug one machine when you want to use the other. We would also suggest downloading the latest version at http://www.silhouetteamerica.com/software.
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